Return & Replacement Policy
Laced HairCo. we maintain a very high level of quality assurance. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, we are unable to issue cash refunds once a sale is made. That notwithstanding, we allow exchanges and/or store credit for specific products as long as they meet the following prerequisites for exchanges:
- That the product is still in its original packaging.
- That the original tags are still in place.
- That the product has not been tampered with or worn.
- That no processing has been done on the hair. This includes brushing, combing, picking, or cutting the hair.
- Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.
- Perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the exchange.
According to the Federal law, you cannot return human hair products that have been used.
In return package please include all item(s) for return and your original invoice.
- We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 30 calendar days of purchase will not be honored.
- The product(s) must be sent back to us in order to process the return.• Bundle Deals cannot be separated into individual units to be return.
- If you purchased your product(s) online or over the phone, please contact Customer Service at CustomerCare@LacedHairCo.com . Client Care will send a pre-paid UPS label for your item(s) to be returned to our Corporate offices.
If the customer selects a higher value product in exchange, they will be responsible for paying the additional cost of the item.
Once your item(s) have been received at our corporate office it will be examined thoroughly. If the item(s) have determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or gift card is issued, will appear in your online account and made available to apply to future purchases on LacedHairCo.com. Store credits may not be redeemed as cash on any grounds.
Laced HairCo. will cover the cost of shipping the exchanged/new item back to the customer if 1 – 3 Business Day shipping is selected.
Any approved returns/exchanges are subject to a 20% restocking fee
Wig Exchanges and Refunds:
DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
RESERVED RIGHTS REGARDING RETURNS
Laced HairCo. reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- Potential fraudulent or criminal activity.
- An irregular or excessive returns history: regarding damage, missing items, etc.,
- Damaged Products
Similarly, Laced HairCo. reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Should you receive a defective product, you're requested to take a photo of the item in its packaging and send an email to CustomerCare@LacedHairCo.com with the description about the damage. Be sure to include the order number. Our Customer Care agents will get back to you within 1-2 business days.
Our Customer Protection Team (find out how to get one of these for real) also handles situations in which a customer’s return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a loyal customer, we must ensure the safety, welfare, and comfort of all Dolls across the globe.
Luxury hair is a huge investment! In order to ensure your orders are protected, please note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions. Please work directly with the shipping provider to set any neccessary delivery requirements to ensure your packed can be signed for and not returned. If packages are return and no proof of alternate accomodations were made with the shipping carrier, the customer will be responsible for the costs associated with shipping the item back or accept a refund in the form of store credit minus 20% restocking fee.
Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.
We offer two shipping options: 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
Sorry, we do not take responsibility if USPS or FEDEX delays or damages of your package, as it is 100% out of our company’s control.Signing for your shipment: A signature is required for all orders over $150 to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please email